Job Description

Collections Registry Officer

Permanent, full-time

Multiple Positions

Remote | Hybrid

Te Haeata/The Opportunity

As a Collections Registry Officer, you will be helping customers to resolve their fines and other civil matters through professional and efficient communication by fielding queries and assist them to get what they need, when they need it. We care about delivering people centred services to our customers and help to provide access to justice for all.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

This role can be based anywhere across New Zealand. If you live in Auckland or Wellington you will work in our Contact Centres in Ellerslie, or Central Wellington, with Hybrid (2/3 home and office) working from home options available. If you are based outside of these centres, you will work permanently from home, the hours of operation will be between 8.00am – 7.00pm, Monday to Friday and the start date is Tuesday 3rd June – You must be available to start on this date.

Ō Pūkenga/Skills And Experience

No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!

To be successful in this role you will be able to demonstrate strong customer service skills, quality decision making, be solutions focussed and have personal confidence and resilience. Key to your success in this role will be a positive outlook on life and curiosity that will keep you engaged in the mahi.

Mō Mātou/About Us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

The team is supportive, friendly and diverse. Working as part of a team, you will have many colleagues to support you as you learn our business. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported, and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here

What really surprised our recent new joiners and their advice for you?

“The team surprised me. So multicultural – that is awesome.”

“Apply for it. You don't need relevant experience or qualifications to work here. If you are a capable person and a quick learner who loves to be busy, we will have something for you and there are routes for progression if you work hard and stick around.”

Benefits

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

4.4 weeks holiday leave
an online professional development portal
access to a variety of inclusive, proactive networks including Pacifica, Māori, Rainbow and Women's networks
contributions to prescriptions for glasses.

See our full range of benefits here.

Utu ā-tau/Salary

The remuneration band for this role is $59,729 to $80,794 and the appointing salary will be between $59,729 - $68,414.

Tono mai/Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Applications close on 11 May; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.

If you have any questions, please contact recruitment@justice.govt.nz

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Collections Registry Officer