Job Purpose Statement
To drive the process improvement initiatives within the bank so as to ensure that optimum value is achieved and that it is in line with the bank’s strategic objectives. This includes the research, analysis, understanding and documentation of the business requirements for change initiatives whilst ensuring that all product development and process improvement initiatives are successfully implemented from a process perspective. This role shall have specific focus on all projects assigned under Business Support Portfolio
Key Accountabilities Duties and Responsibilities
Financial 10%
- Ensure that all the projects are being tracked and reported on a regular basis and are delivered within budget
- Alignment of project goals and outcomes to corporate strategy
Internal business processes 70%
- Manage and execute the Business Analysis effort during the entire project lifecycle. This entails understanding the business needs and project objectives then defining Business requirement documents BRDs and Use Cases.
- Lead and guide business units in the project Start-up and Initiation phase; strictly managing drawdowns, governance and documentation.
- Lead business process reviews and support continuous improvement of bank systems, processes and people across all operations areas to ensure that the bank has the appropriate business support platform and capabilities for delivery of strategy.
- Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements. Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution.
- Build and maintain positive working relationships with vendors and all levels of staff; serve as resource for technical or business expertise and advice on strategic priorities and projects
Customer 10%
- Build and maintain positive working relationships with business and technical teams; serve as resource for technical or business expertise and advice on strategic priorities and projects.
Learning and growth 10%
- Completion of at least 1 technical skills/certification
Job Specifications
Academic:
- Degree holder in IT from a recognized University with professional qualification in Project Management.
- A master’s degree in business, IT, or Operations would be an added advantage
Professional:
- Business Analysis Training
- PMBOK or Prince 2 Agile Training Certification is an added advantage
- Lean and/or Six Sigma training Certification is an added advantage
- Proficiency in office automation, banking technologies and MS Projects
Desired work experience:
- Five years’ experience in banking services particularly in information technology domain with experience in implementation of IT projects. Deep understanding of bank systems and those in the industry.
- Bachelor’s degree in computer science, Information Technology, or related field; PMP , Prince 2 Agele or Scrum certification preferred
- Strong understanding of IT infrastructure, cloud technologies, and software development lifecycle.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency with project management tools such as MS Project, JIRA, or Trello.
- Proven ability to manage multiple projects simultaneously and prioritize effectively
- Good understanding of technology and various platforms and systems
Technical Competencies
- Lead planning, execution, and delivery of multiple IT projects, including infrastructure, software development, and system integrations.
- Develop comprehensive project plans, timelines, budgets, and resource allocations.
- Coordinate with stakeholders, including business units, vendors, and technical teams, to ensure project requirements are understood and met
- Experienced in the identification, assessment and management of projects risks.
- PMBOK or Prince 2 Training Certification is an added advantage
- Proficiency in office automation, banking technologies, JIRA , Confluence and MS Projects
- Strong planning and organisation skills to effectively organise and schedule events, activities and resources.
- Excellent in project management governance documentations, and stakeholder management/communication
Job Dimensions
Reporting Relationships:
- Direct Reports: None
- Indirect Reports: 2
Stakeholder Management:
- Internal: Specific departments within the assigned portfolio.
- External: Contracted Vendors.
