Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Main Duties:
- Wipe the machines to remove any traces of drips and dust.
- Ensure that machine steam press, finishing cabinet and ironing table are in good working condition and alert the supervisor or manager or maintenance if otherwise.
- Prioritize your work to start with most urgent and critical
- Check the Care Label for ironing instructions.
- Check for any broken buttons, tears and stains that might have been overseen from the previous stage of laundering. Be on the look out for the common collar and cuff stains. Give to the Seamstress or Spotter/ Machine operator if otherwise.
- Ensure that all the garments have a tag with the guests name and receipt number/room and if otherwise alert the supervisor.
- Press all guest linen and uniform and to note well done trouser should have a single press line on each leg (formal trousers) and should not have button and pocket impressions. Should also be free from wrinkles.
- Well done jacket and shirt should be free from wrinkles and should not have any press lines on sleeves (roll sleeve). The jacket collar should roll freely and shouldn't fold elaborately on the fold lines.
- Perform second checks after finishing pressing garments to ensure they are well done before putting on hanger.
- At end of shift ensure machine is switched off and surrounding area is left neat and organized.
- Reports any defective laundry equipment without delay to the laundry manager and in their absence to the chief engineer/his or her assistant
- Ensures that he/she follows health and safety procedures strictly.
- Ensures customers’ instructions are strictly fulfilled, taking extra care to timeliness of collection or delivery
- Ensures that no unauthorized garments are laundered.
- Performs any other duty as assigned by the Supervisors.
Qualifications
- Previous experience in laundry is desired
- Being attentive and sensitive to customers and guests.
- Accurately and promptly fulfilling guest request.
- Understands and anticipates guest needs.
- Maintain high level of knowledge which will enhance the guest experience
- Demonstrates a service attitude that exceeds expectations
- Takes appropriate action to resolve guest complaints.
- Maintains a high level of product and service knowledge
Additional Information
Your team and working environment:
Heart + Artist = Heartist
At Accor, we are all Heartists. Passionate and experts in what we do, each and every one of us with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist way of being.
Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do.
We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related. We are driven by our shared values.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
