Job Description
The Office Assistant will be responsible for providing an excellent level of hospitality services to our members, covering room service, efficient and effective arrangement and cleaning, and collaborative support for Centre operations under the direct/instruction of Receptionist. This will include ensuring that the overall appearance of the premises and surroundings are maintained in accordance with the specified standards.
Overall Duties And Responsibilities
Hospitality
- Provide memorable, service-oriented hospitality for members each and every day, as if each day was the member’s first
- Engage with members through active listening to create a sense of familiarity and build trust
- Receive, note down, and report any frustrations shared by members for quick recovery and solution
- Provide service at any community events
- Provide room service to members and guests in meeting and board rooms within 10 minutes of their meeting beginning, offering standard drink offerings and items from the F&B menu (where applicable)
- Check on meeting/board room guests at the half way point of their meeting
- Provide daily room service to members on designated floor & within offices at least twice a day (morning and afternoon), offering tea, water, coffee of choice, and sharing the F&B menu (where applicable)
- Handle mail storage and disbursement to members as and when needed
Space
- Clean designated premises, strictly adhering to the daily and weekly/ periodic cleaning schedules ensuring to the highest standards of cleanliness, with prompt and proper reporting of schedule
- ATD – pay Attention To Detail for each space in one’s Centre (designated area or not) to ensure cleanliness, alignment, and placement of all product elements are correct
- Ensure Room Ready protocol is adhered to at all times
- Daily cleaning of office spaces in the morning to ensure members walk into a clean, organized, and crisp office
- Clean meeting & board rooms within 10 minutes of a booking being completed
- Maintain cleanliness of parlour kitchens, with sufficient stock of crockery and cutlery, at least twice an hour, with a focus during lunch hour
- Ensure lounge spaces are neatly and properly set up for a positive member experience, with aligned seats, fluffed pillows, and health plants
- Confirm all rooms are fully equipped with furniture, tech, and plants
- Timely notification and reporting of any product deficiencies requiring repair or replacement, to ensure highest level of quality standard
- Remove garbage to the appropriate waste rooms as and when required
- Handle emergency cleaning and upkeep requests from staff and members
- Responsible for stock taking and timely requesting of cleaning and kitchen items
- Ensure health & safety policies are always executed and adhered to
- Follow all health and safety regulations
- Provide service at any scheduled community/networking/business events as needed
Team
- Support team members with large tasks and or coverages needed, fostering teamwork and collaboration
- Constant, clear, and transparent communication with peers and line manager
- Actively sharing creative ways for ideas for better service, cost savings, and enhanced member experience
- Reporting of misconduct to the direct line manager or HR
Requirements
- At least 18 years of age
- O-level certificate
- Good written and oral communication skills
- Fluency in English, French and Arabic languages is an added advantage
- Athletic – highly energetic and chatty in a professional manner
- Well presented –presentable appearance, pleasant, maintains eye contact engagement and approachable
- Reliable and able to work over weekends when required
- Strong time management skills
- Basic analytical skills
- Strong attention to detail
- Physically capable of lifting and moving objects as necessary
- Experience
- Desirable – at least one year in hospitality industry (housekeeping background)
Submissions close on May 31st 2025
