Job Purpose
- The successful role holder will be responsible for Controlling, Managing and Supporting day-to-day network operations to ensure that the glass ball of customer experience does not fall 24/7/365, while delivering Operational excellence and +1 Network Experience.
Key Accountabilities
Day-to-day management of all Network Operations & Maintenance of Strategic Partners SPs to deliver optimal availability and Perpetual quality Customer
- End-to end operational management of the entire base station system and Transmission domain.
- Network uptime and availability, build & drive improvement plans.
- MTTR drive and improvement.
- Lead and manage OpCo teams, providing guidance, training and coaching to ensure effective incident management and problem resolutions
- Periodic audit of all technology domains. Spares management to ensure availability of both critical and non-critical spares.
- Service Provider Service Level Agreement management for all OpCos.
- Preventive Maintenance Schedule /Review/Support
- Incidence management/Problem Management/Change Management recommendation follow up.
- Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery.
- Ensure all OPCOs Requirements and deliverables of Operations and Maintenance are met.
NOC Assurance
- Network Performance Monitoring such as uptime to identify potential issues.
- Incident Management, Lead the team to resolve network incident and outages, ensure timely and effective restoration of services and drive mitigation plans.
- Problem Management, identify and resolve underlying problems that cause network incidents, implement corrective actions to prevent future occurrences.
- Assurance and compliance, ensure compliance with regulatory requirements, industry standards and internal policies, providing assurance on network performance.
- Communication, communicate effectively with stakeholders, including partners, peers, senior management on network performance, incidents and outages.
- Process improvements continuously review and improve NOC processes, procedures and tools to ensure efficient and effective Network operations.
Drive-to-end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP Process Management
- Create and Ensure adherence to Governance Model.
- Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
- Ensure compliance with applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all SPs services
- Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
Regulatory Compliance
- Ensure that all activities of Operations and Maintenance in the Airtel OPCOs adhere to corresponding regulatory requirements in daily operations.
Partner Management & Governance Active/Passive
- Ensure all processes for effective management & governance of Partners.
- Identify processes that will continually improve efficiency of delivery of Key Performance Indicators
Validate & drive the annual operating plans OPEX AOPs for all the active and passive network systems
- Direct Annual Operating Plan compilation for Airtel all 14 OPCOs Networks
- Direct achievement of Annual Operating Plan targets and all group Operating Expenditure saving initiatives to ensure optimization of all network investments
- Ensure Key focus on recurring Operating Expenditure. Establish performance expectations and regularly review individual performance
- Recommend appropriate rewards and recognition.
Educational Qualifications & Functional / Technical Skills
- Bachelor of Electrical /Electronic Engineering or Telecoms Engineering master’s degree in engineering a plus
- Sound knowledge of Mobile Network O&M
- Analytical and Presentation skills
- Strategic negotiation skills
Relevant Experience Type of experience and minimum number of years
- 10-12 years of varied experience in operation and maintenance in the Telecom industry
- 5-8 years managerial experience in a GSM/mobile company
- With at least 3 years senior management experience in an area of network operations
