The Role
We are seeking a passionate IT Intern to join our team in Nairobi, Kenya. This role offers a unique opportunity to gain valuable experience in a fast-paced environment while supporting our critical work with children.
Responsibilities
- Technology Innovation 10%
- Collaborate with staff to identify needs for new or improved IT systems.
- Document existing and new systems clearly and efficiently.
- Assist with implementing and troubleshooting IT innovations.
- End User / Technical Support 60%
- Provide daily IT support to staff on computers, applications, and IT systems.
- Develop training materials and conduct training sessions on hardware and software usage.
- Troubleshoot and resolve technical issues via email, phone, and other communication methods.
- Perform preventive and corrective maintenance on desktops, laptops, scanners, projectors, and network equipment.
- Support IT security and data protection training.
- Assist with deployment of new systems and applications within the Nairobi office.
- IT Helpdesk 30%
- Utilize the internal IT incident reporting system to log and manage support requests.
- Document issues raised and actions taken for resolution.
- Escalate major hardware, software, or equipment problems to vendors or technicians.
- Ensure timely resolution of support tickets within established KPIs.
Qualifications & Experience
- Minimum Advanced Diploma or Degree in Information Technology or a related field.
- Familiarity with User Experience UX Research & Design and Design Thinking Process a plus.
- Passionate about Business Process Automation, Analytics, and/or innovation.
- Experience with one or more general-purpose programming languages.
- Basic knowledge of visualization tools like Power BI a plus.
- Familiarity with Microsoft Platforms SharePoint, Power Apps.
- Basic understanding of System Administration and Networking.
